Privacy Policy: At Herbellis, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide when interacting with our website or placing an order. We ensure that your information is handled with the highest standards of confidentiality and security, in compliance with applicable laws. We do not sell, rent, or share your data with third parties without your explicit consent, and we only use it to enhance your experience with Herbellis.
🔹 Information We Collect
We collect the following information when you place an order or interact with our website:
✔ Personal Details – Name, email, phone number, and shipping address.
✔ Website Usage Data – Cookies, IP address, and browsing behavior to enhance user experience.
🔹 How We Use Your Information
✔ To process and deliver your order.
✔ To provide customer support and respond to inquiries.
✔ To improve our website, products, and services.
✔ To send order confirmations and updates.
🔹 Data Protection & Security
✔ We never sell or share your personal data with third parties for marketing purposes.
✔ Our website is secured to protect your personal details.
🔹 Cookies & Tracking Technologies
✔ Our website uses cookies to enhance your browsing experience.
✔ You can disable cookies in your browser settings, but this may affect website functionality.
Terms & Conditions
By using our website and purchasing from Herbellis, you agree to the following terms:
🔹 Use of Website
✔ Herbellis reserves the right to modify website content, pricing, and policies at any time.
✔ You must not use our website for any illegal or unauthorized purposes.
🔹 Product Availability & Pricing
✔ All products are subject to availability. In case of stock unavailability, we will notify you.
✔ Prices are subject to change without prior notice.
✔ We make every effort to display accurate pricing, but errors may occur.
🔹 Payment & Order Confirmation (Cash on Delivery Only)
✔ We only accept Cash on Delivery (COD) – no advance payments.
✔ Orders are confirmed via SMS or call before dispatch.
✔ Please ensure you have the correct amount ready upon delivery.
🔹 Health Disclaimer
✔ Our herbal tea is a natural wellness product, not a substitute for medical treatment.
✔ If you are pregnant, nursing, have a medical condition, or are on medication, consult your doctor before use.
✔ Individual results may vary based on health and lifestyle factors.
🔹 Limitation of Liability
✔ Herbellis is not responsible for any allergic reactions, side effects, or misuse of the product.
✔ We do not guarantee specific results; herbal remedies work differently for each individual.
Shipping & Returns
📦 Shipping Policy
✔ Order Processing – Orders are processed within 24-48 hours of confirmation.
✔ Delivery Time – Standard delivery time is 3-5 business days within Pakistan.
✔ Shipping Charges – Shipping rates may vary based on location and order value. Any applicable shipping fees will be displayed at checkout.
✔ Courier Partners – We use trusted courier services for timely and secure deliveries.
🔄 Return & Refund Policy
✔ Return Eligibility – We accept returns within 7 days of delivery for unopened and unused products.
✔ Refund Process – Since we operate on Cash on Delivery (COD), refunds will be issued via bank transfer or store credit after the returned item is inspected. Processing time: 5-7 business days.
✔ Damaged or Incorrect Orders – If you receive a damaged or incorrect item, contact us within 24 hours with photo proof for a replacement or refund.
✔ Non-Returnable Items – Used, opened, or customized items cannot be returned due to hygiene and safety reasons.
✔ How to Initiate a Return – Email us at herbellis.pk@gmail.com with your order number and reason for return.
📌 For any further queries, feel free to contact us through our Contact Page or email us at [herbellis.pk@gmail.com].
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